Shady Canyon l Frequently Asked Questions

WHAT DOES THE MANAGEMENT COMPANY DO?

The Management Company works closely with your Board of Directors to oversee the day-to-day operation of your Association. Examples of the responsibilities are collection of the monthly association assessments, conducting common area inspections, preparation of the financial reports and board packets for review by the Board of Directors, and overseeing the work of all maintenance personnel hired by the association to maintain the common areas. Should you have any questions regarding your community or if you are in need assistance, please do not hesitate to contact Kim Hockings, your management representative at (949) 838-3250.

WHEN WILL I RECEIVE MY ASSOCIATION STATEMENT?

You will receive your courtesy association assessment statement by approximately the 24th of each month. All assessments are due and payable on the first of each month.

Yes! Keystone Pacific Property Management has an ACH program where we debit your checking or savings account the second business day of each month. If you're interested, please fill out the Automated Payment Form today and then submit the form to management. Save money and time!

You can make a payment online. To be redirected to the account online page, please click here.

All payments require a bank routing number in addition to a checking, savings or money market account number.

Credit card payments are not accepted through this online service. Payments submitted online will be processed daily.

If you have questions about this service or regarding your account number and password, please contact Customer Care at (949) 833-2600.

WHAT ABOUT EMERGENCIES?

For any association emergency, which could damage life or property, please contact the appropriate authorities and then notify Keystone Pacific at (949) 833-2600 to reach the twenty-four hour emergency response service. For regular maintenance calls, please contact your management representative during normal business hours, 9:00 a.m. to 5:00 p.m., Monday through Friday. We hope the information above has been helpful and we look forward to working with the Shady Canyon Community Association.

Sincerely,
KEYSTONE PACIFIC PROPERTY MANAGEMENT, INC.

Residents may place a guest/vendor on their permanent access list by completing the Homeowner Access Gate Information Form. It is the resident's responsibility to update this form if they decide to take an individual off the permanent access list.

Residents are required to submit a written list of names to the entry gate in the event they are authorizing entry for more than five (5) people or three (3) vehicles at one time. If a minor wishes to submit a list, it must be signed by an adult property owner. The attendant will ask the driver of the vehicle for proof of I.D. No "open access" to a resident's home will be permitted.

If the resident is authorizing entry for fewer than five (5) people or three (3) vehicles at a time, they may phone the entry gate and give the Gate Ambassador the name(s) verbally and the Gate Ambassador will add the name(s) to the daily log of authorized guests/vendors. If the guest/vendor will be staying longer than one (1) day, the individual will be issued a Guest Pass for up to one (1) week. The Gate Ambassador will ask the guest/vendor for proof of I.D. before issuing this temporary pass.

To contact the gates:

West Gate
Telephone - (949) 823-0015
Fax - (949) 823-1836

East Gate
Telephone - (949) 509-1947
Fax - (949) 509-9282

I'M HAVING PROBLEMS LOGGING INTO MY ONLINE BILLING ACCOUNT. WHO DO I NEED TO CONTACT?

If you have forgotten your password or your account number, please click here to retrieve your account info.

If you are experiencing technical issues with the account online website or have additional questions about this service or regarding your account number and password, please contact Customer Care at (949) 833-2600 or via email at customercare@keystonepacific.com.